Got a question? Submit it here and we’ll find you an answer.
Twitter used to only allow people who followed you, and in turn who you followed, to send Direct Messages. But that’s all changed, and community managers around the world rejoice.
Here’s a step by step guide for you:
- Go to https://ads.twitter.com/
- Locate your profile picture and handle at the top right. Click so that your options drop down
- Select Customer service
Check box for option number two (direct messages)
And you’re ready to roll
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